Req ID: 260608
Posted Date: June 06, 2026
Department: Operations & Customer Service
Employment Type: Full-Time
Contract Type: Permanent
Experience Level: Mid-Senior Level
Location: Alexandria, Egypt
Travel Requirement: Up to 20%
Expected Start Date: August 1, 2026

About Nano Logistics

Nano Logistics is a growing logistics and freight forwarding company with operations in Alexandria, Egypt, and Dubai, UAE.

We provide integrated supply chain solutions through Ocean Freight, Air Freight, Road Freight, Customs Clearance, Warehousing, and Logistics Services. Our commitment to operational excellence, customer satisfaction, and innovative logistics solutions enables us to support businesses across local and international markets.

At Nano Logistics, we believe our people are the key to our success. We foster a collaborative environment where employees are empowered to grow, lead, and make a meaningful impact on our customers and business.

Position Overview

Nano Logistics is seeking an experienced and results-driven Customer Service & Operations Manager to lead and oversee our customer service and freight operations teams.

The ideal candidate will have a strong background in logistics and freight forwarding, with a proven ability to manage customer relationships, optimize operational performance, and lead high-performing teams. This role is responsible for ensuring exceptional customer service, operational efficiency, process improvement, and team development.

Key Responsibilities

Operations Management

• Oversee daily freight forwarding and logistics operations, including Ocean Freight, Air Freight, and Inland Transportation.
• Ensure smooth execution of import and export shipments while maintaining operational excellence.
• Monitor shipment performance, service quality, and operational KPIs.
• Develop and implement operational procedures to improve efficiency and productivity.
• Coordinate with carriers, overseas agents, transport providers, and customs brokers to ensure seamless service delivery.
• Identify and resolve operational challenges proactively.
• Ensure compliance with company policies, industry regulations, and customer requirements.

Customer Service Management

• Lead and manage the customer service team to deliver exceptional customer experiences.
• Develop and maintain strong relationships with key customers and strategic accounts.
• Handle escalated customer concerns and ensure timely resolution.
• Monitor customer satisfaction and implement initiatives to improve service quality.
• Establish service standards and ensure adherence across all customer interactions.
• Work closely with the Sales team to support customer retention and business growth.

Team Leadership

• Lead, mentor, and develop customer service and operations staff.
• Set team objectives and performance targets.
• Conduct regular performance reviews and coaching sessions.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Support recruitment, onboarding, and training of new team members.

Reporting & Performance

• Prepare operational and customer service performance reports.
• Analyze KPIs and identify opportunities for process optimization.
• Manage departmental budgets and cost-control initiatives.
• Support senior management with strategic planning and business improvement initiatives.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 5 years of experience in logistics, freight forwarding, shipping, or supply chain operations.
• Minimum 2 years of experience managing and leading customer service and/or operations teams.
• Strong knowledge of Ocean Freight, Air Freight, Import & Export Operations, and Freight Forwarding processes.
• Proven leadership and people management experience.
• Excellent customer relationship management skills.
• Strong problem-solving, decision-making, and analytical abilities.
• Excellent communication and negotiation skills.
• Fluency in Arabic and English (written and spoken).
• Advanced proficiency in Microsoft Office applications and operational systems.
• Ability to work in a fast-paced environment and manage multiple priorities.

What We Offer

• Competitive salary package.
• Performance-based bonus structure.
• Career advancement opportunities within a growing regional logistics organization.
• Professional development and leadership training.
• Exposure to international logistics operations and global business networks.
• Dynamic and collaborative work environment.

How to Apply

If you have a passion for customer excellence, operational leadership, and team development within the logistics industry, we would like to hear from you.

Please send your CV to: hr@nlegypt.com

Subject Line: Customer Service & Operations Manager – Alexandria

Only shortlisted candidates will be contacted.